Terms & Conditions
Etchvara - Policies & Legal Information
Privacy Policy
Legal Name: Panwar & Son's
Effective Date: April 27, 2025
When you shop with Etchvara, we collect basic personal details like your name, address, email, and phone number to complete your order. When you browse our site, we may collect your IP address and browser info to improve your experience.
If you opt-in, we may email you about new products and updates. We will always ask your permission for marketing communications.
Consent
When you provide your personal details for a purchase, delivery, or refund, you consent to us using them for that purpose. For other uses (like promotions), we will request your consent separately.
Disclosure
We may disclose your information if required by law or if you violate our Terms of Service.
Hosting & Platform
Our store is hosted on Shopify. Your data is stored securely on Shopify’s servers and protected by firewalls.
Payment
We use GoKwik and Razorpay for secure payments. Your payment info is encrypted and processed under PCI-DSS standards.
Google Analytics
We use Google Analytics to analyze visitor data and improve our services.
Cookies
Our website uses cookies to enhance user experience. You can choose to accept or decline cookies.
Age of Consent
By using this site, you confirm you're at least the age of majority in your region or have given consent for your dependents.
Changes
We may update this policy at any time. Please check our website for the latest version.
Contact: support@etchvara.com | etchvara@gmail.com
Return & Refund Policy
At Etchvara, your satisfaction matters. Our personalized products are custom-made, so we follow a strict yet fair return and refund policy.
Refunds & Returns Eligibility
-
Damaged in Transit: Share an unboxing video within 24 hours of receiving a damaged product to qualify for a replacement or refund.
-
Delayed Delivery: If delivery takes more than 30 working days (excluding uncontrollable delays), you may request a refund.
Exclusions
-
Size Issues: Returns are not accepted for sizing problems.
-
Change of Mind: No refunds or returns for custom items unless damaged.
Cancellation
Orders cannot be canceled once confirmed as we start production immediately.
Refund Process
Contact us at Grownupcustomised@gmail.com with your unboxing video and order details.
Shipping & Delivery
Domestic Shipping (India)
-
Prepaid Orders: 5–7 business days
-
Cash on Delivery: 8–10 business days
International Shipping
Yes, we ship worldwide. Customs fees (if applicable) are the buyer’s responsibility.
Fulfillment
Orders are shipped from Jaipur, India via trusted courier services. Most orders ship the same or next business day.
For queries: support@etchvara.com
Terms & Conditions
Effective Date: April 27, 2025
By using our website and placing orders, you agree to these Terms and Conditions, along with our Privacy and Refund Policies.
Definitions
-
"Company," "we," or "us": Refers to Panwar & Son's (Etchvara)
-
"You": Customer using our service
-
"Service": The website, platform, and associated features
Acknowledgment
These Terms govern your use of our platform. By using our services, you agree to comply.
Rights & Waivers
-
You grant us rights to use uploaded files for production.
-
Feedback may be used without compensation.
Services & Customization
-
Product previews may not be exact.
-
Modifications are accepted within 4 hours of placing the order.
Order Cancellation & Refunds
-
Cancellations allowed within 2 hours.
-
Refunds processed for damaged or defective items only.
-
Refunds require an opening video and are evaluated case-by-case.
Disputes & External Links
We request you contact us for resolution before escalating any dispute. External links are not our responsibility.
Termination & Liability
We may suspend service for violations. Our liability is limited to the transaction amount.
Changes
Terms may be updated with notice. Continued use of our site implies agreement with the updated Terms.
Contact: support@etchvara.com | etchvara@gmail.com